General Information
Explora Londres, through the website www.explora-londres.com, collects, processes and uses your data in order to contact you or respond to enquiries submitted via mobile devices, email, contact forms, and through the use of cookies (as detailed below in this Privacy Policy).
This Privacy Policy explains how we will use your data on our website www.explora-londres.com.
We reserve the right to amend the content of this Privacy Policy from time to time. We recommend that all users regularly review this Privacy Policy and the Terms and Conditions of Use of the website www.explora-londres.com.
We are committed to complying with applicable data protection legislation, particularly the data protection laws of the United Kingdom. We will only process your data with your consent or where such processing is permitted by law.
Personal Data
We take the personal data you provide when using our services very seriously and are committed to keeping your personal data completely secure.
When you make a booking for one of our tours, your data helps us adapt our service and make the experience easier for you. The information we collect includes your first and last name, email address and telephone number, which are used to confirm your booking and to contact you in the event of any changes to or cancellation of the service.
We also ask for the number of people who wish to take part in the tour, including the number of adults and children under 14 years of age. We have a limited number of places available in order to provide a high-quality service. Therefore, asking for the number of participants allows us to manage the tour appropriately and adapt to your needs.
Providing your country and any additional comments is optional.
If you provide any additional information in the comments section, this information will also be stored for as long as necessary to address or respond to the requirements or enquiries submitted by the user.
Transfer of Personal Data
Explora Londres will not share your personal data with third parties unless you have previously given your consent or the disclosure is required or permitted by law.
Please be assured that we do not trade or sell your personal data to third parties.
Cookies
When you visit the Explora Londres website, please be aware that we use cookies to recognise you as a user and to ensure the proper functioning of the website.
A cookie is a text file that is stored on your computer and allows us to analyse how you use our website. These cookies do not contain personal data and are deleted when you close your browser.
If you do not wish to use cookies, you can block their use through your browser settings. However, by blocking cookies, you may be unable to use certain areas or features of our website.
Analytics Cookies
Google Analytics is an analytics tool that helps us understand how visitors like you interact with our website and provides us with usage statistics, such as the number of monthly visitors, the most-read articles, and other similar information. This tool is not intended to personally identify visitors.
Google Analytics is a web analytics service provided by Google, Inc., whose principal office is located at 1600 Amphitheatre Parkway, Mountain View, California, CA 94043, United States.
The main cookie used by Google Analytics is “__ga”. The information generated by this cookie is transmitted to and stored directly by Google on its servers in the United States, and we do not have access to this information at any time.
Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.
If you do not agree with this policy, you can reject the use of cookies by selecting the appropriate settings in your browser.
Marketing Communications
Explora Londres does not collect customers’ personal data for advertising purposes. Any data provided will only be used to keep a record of your participation in our tours.
However, by accepting the terms and conditions when booking one of our free tours, you agree that we may send you a follow-up email after the service containing a link to our Facebook page and a link to our TripAdvisor profile.
The purpose of this email is to invite you to become part of our community and share your experience with other travellers. This helps us grow as a community and enables us to continue improving our services.
